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Shipping Information
Standard "FREE" Shipping
Our FREE shipping applies to all paper shredders on this website as well as accessories over $40 or when ordered in conjunction with a paper shredder. Free shipping is via standard UPS Ground service or, for larger/heavier models, standard common carrier/motor freight* service. Most UPS Ground orders ship within 1 business and will be normally be received within 2-5 business days. A shipping charge/minimum order charge of $8.00 is applied to all orders under $40.00 and is shown on the billing portion of the checkout process.
Some larger/heavier models require shipping via motor freight/common carrier* with delivery times of approx. 4-10 business days. If you have any questions regarding delivery please feel free to contact us.
*Free delivery for larger equipment is dock-to-dock, inside the first set of doors at the delivery address. Special delivery requirements such as elevators, stairs, uncrating, debris removal, re-delivery, and the like will incur extra charges. Please specify any such needs in the Comments: field during the Billing portion of your checkout and a CFS representative will contact you with further details. Standard shipping is not available for orders shipping to Alaska or Hawaii, please contact us for a quote.
We cannot ship to P.O. boxes or APO addresses.
Expedited Shipping
Depending on the model, faster shipping may be available at an additional cost. If you would like to get a shipping quote prior to purchasing, please feel free to contact us.
International Orders
CFS Products does not ship items outside of the United States. Shipments to Canada are the only exception to this policy. For orders shipping to Canada, please call for a quote.
Damaged Shipments
If you receive a shipping container that appears damaged, either refuse delivery or note exceptions, in detail, on the delivery receipt or bill of lading. DO NOT DISPOSE OF ANY PACKING MATERIALS, be sure to save all of it. Check for concealed damage, and report any PRODUCT damage to CFS within 24 hours of receipt. At that time a CFS representative will provide further instructions to resolve the problem.
Returns & Exchanges
All products are covered under our 15-Day Return policy. Should you decide to return your product for any reason within the first 15-days, a full credit will be issued upon the safe return of the item(s), excluding the return shipping cost. You must call for a Return Authorization Number before sending your product back to us. Orders that are returned after this 15-day period or without a Return Authorization Number will be subject to a 20% restocking charge. Please contact CFS at 1-888-237-3221 or by email to arrange for a return.
Contacting CFS
We take pride in our reputation for fast customer responses and are dedicated to assuring that every customer is a happy customer. If you have any questions at all, please contact us at our toll-free number 8:00AM - 5:00PM (PST) Monday-Friday. You can also email us 24 hours a day.
CFS Products, Inc.
2315 Meredith Ln., Suite D
Santa Maria, CA 93455
Toll-free: 1-888-237-3221
International/Direct: 805-925-9600
Fax: 805-925-1033
Hours: 7:00AM - 5:00PM (PST) Monday-Friday
Information Email:
info@cfsshreds.com
Customer Service Manager:
Michael Shelton - ms@cfsshreds.com
Sales & Marketing Director:
Chuck Kossuth - ck@cfsshreds.com
*Free shipping applies only to shredder orders shipped via standard UPS Ground or motor freight methods.
Orders under $40 will incur an $8.00 shipping charge. more details...
Not finding what you need? Call us toll-free:
1-888-237-3221
email: sales@cfsshreds.com
Voted a "Best Equipment Vendor" since 1997.
Awarded CopyMax Vendor of the Year, 2003
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© Copyright 1996-2006 CFS Products, Inc. All rights reserved. All product names are registered trademarks of their respective manufacturers and used with permission.
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